Lin Lochead

Lin Lochead

Sterilisation & Infection Control Consultant

Terms and Conditions

The sale and supply of all products and Services via the Lin Lochead web site is governed by the following terms and conditions (“Trading Terms and Condition”):
You should print a copy of these Terms and Conditions for your future reference.

1. Lin Lochead
The Lin Lochead web site is provided by Lin Lochead (ABN 77 837 937 195), who is registered for business in Australia and New Zealand.

2. Terms of Use
If you place orders for Products or Services on this website this will indicate that you agree to be legally bound by all the Terms and Conditions. In the event you do not agree to any Terms and Conditions, you should not place orders for Products or Services.

3. Changes to these Terms and Conditions
We may from time to time make changes to these Terms and Conditions. Any changes will be posted on our web site in the Terms and Conditions. Please review these Terms and Conditions regularly to ensure you are aware of any changes made by us. If you place orders for Products or Services after changes are posted this will indicate that you agree to be legally bound by the Terms and Conditions as updated and/or amended. In the event you do not agree to any revised Terms and Conditions, you should not place further orders for Products or Services.

4. Age Requirement and Accuracy of Information
Registration and use of the web site is only available to persons aged 18 years and over. You undertake to us that the details you give to us whilst using the web site are correct, in particular, the credit/debit card you are using is your own. If your details change, it is your responsibility to inform us via the web site or by contacting us as set out in the Contact Us section at the end of these Terms and Conditions.

5. How the Contract is formed
All orders are subject to acceptance by us. After you place an order, we will acknowledge receipt of your order by sending you an order acknowledgement email. This acknowledgement email will not constitute our acceptance of your order. Your order will only be accepted by us when we send you a shipping confirmation email when we have dispatched your order. Lin Lochead will use its reasonable endeavours to keep copies of all contracts for orders placed for Products and Services by you, but cannot guarantee that it will keep a copy of every agreement for an unlimited time due to the number of orders for Products that it receives. You should therefore print out a copy of these Terms and Conditions and the shipping confirmation email in relation to all purchases and keep them in a safe place as a record of each transaction. Contracts with Lin Lochead are concluded in English.

6. Prices and Payment
The prices for any Products or Service ordered will be as quoted on our web site from time to time, except in the case of obvious errors. All prices are inclusive of GST and the cost of delivery will be separately itemised at the Checkout based on the address details you have given.

7. Delivery
Lin Lochead will facilitate delivery of the Product as soon as practical after acceptance of the order for the previously mentioned product. If any delays occur due to unanticipated circumstances Lin Lochead will not be held liable for any loss which may occur.

8. Ownership and Risk
We retain ownership of all Products ordered until they have been delivered to you. Ownership of and risk in all Products shall pass to you upon delivery.

9. Our Refund Policy
You may cancel your order at any time and for any reason within 5 working days of delivery of the Products ordered. (‘working’ days do not include Saturdays, Sundays and public holidays). Orders for certain Products may not be cancelled – these include: (a) Products that have been clearly personalised or are not usually kept in stock. If you wish to cancel your order you must notify us of your wish to cancel in writing and you must return the Product(s) to us (at your expense) in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery. We will refund any monies paid (less the cost of postage) in respect of a cancelled order within 30 days of receiving your notice of cancellation and having received the returned goods in resalable condition.

9. Our Lowest Price Guarantee
If within 30 days of your online purchase at the Lin Lochead website, you find the identical product or service nationally advertised for less by one of our competitors, we will refund to you 100% of the difference!*

Nationally advertised low prices found online must be printed out completely with proof of competitor’s name, item description and the offer’s expiration date clearly visible.

To receive a refund, mail a copy (no faxes) of the advertisement together with a copy of your Lin Lochead invoice or packing slip to: PO Box 750, Tweed Heads. NSW 2485

*Refund valid on retail price of item only, not on shipping and/or handling charges. Guarantee not valid on competitor close-outs, misprints, special buys, special promotions, liquidations, auctions, items that include free shipping, or member club pricing. Item must be identical product or service. Truck ship bill of lading and online confirmation emails are not accepted in place of invoice or packing slip. Lin Lochead does not price match prior to purchase. Customer must purchase from Lin Lochead and follow the directions above to be considered for a refund. Please allow 6 – 8 weeks for refund processing.

Questions about these Terms and Conditions should be directed to: Contact Us